Effective Date: 27/10/2023
Our delivery rates within the UK are based on the dimensions and weight of your purchase, ranging from £10.00 to £40.00. The postage costs will be clearly specified for each item or calculated during checkout. Based on the quantity, dimensions and weight of your purchase, larger items may incur higher charges.
DOMESTIC DELIVERY
We aim to dispatch orders so they are not in transit over the weekend, this means that they are likely to be collected Monday to Wednesday. Expected UK delivery times typically range from one to three business days, although slight variations may occur due to external factors beyond our control, for example; during public holidays. For time-sensitive deliveries, such as gifts, please contact us at sales@st-ives-ceramics.co.uk
Our delivery services encompass both national courier services and Royal Mail, with the occasional requirement for a recipient’s signature upon delivery. Additionally, we offer the option of free pickup from our gallery located 1 Fish Street, St Ives. Cornwall. TR26 1LT.
Kindly note that insurance coverage for potential damage or loss during transit is not covered and we cannot honour any insurances taken out separately.
INTERNATIONAL SHIPPING
We also provide international shipping services; however, the shipping rates for overseas deliveries vary by destination. If you require international delivery, please get in touch with us directly at sales@st-ives-ceramics.co.uk so we can establish the applicable delivery charges. Customers are responsible for any import charges or duties associated with their orders and are required to adhere to local regulations.
Kindly note that insurance coverage for potential damage or loss during transit is not covered and we cannot honour any insurances taken out separately. Due to our insurance terms as a gallery, we are unable to ship to North America.
EXHIBITION ITEMS
Any products featured in our current exhibition may not be available for collection or shipment until the exhibition’s conclusion. You can access specific details regarding exhibition end dates on our exhibition page. However, please contact us and we will try aim to get any such pieces with you in good time.
CUSTOMER DETAILS
It is essential that you provide accurate delivery address information to prevent any potential delivery complications. Some courier services mandate a signature upon delivery, and if you choose to authorise leaving a package at your residence or with a neighbor, please understand that this is done at your own risk.
By placing an order on our website, you implicitly accept our Terms & Conditions.
RETURNS AND REIMBURSEMENTS
We sincerely hope that you will be entirely satisfied with your purchase; however we recognise that there may be instances where you wish to return an item. If you find yourself in such a situation, please notify us in writing within 14 days of receiving your item by sending an email to sales@st-ives-ceramics.co.uk. Please include your contact information and order details in the email, along with an explanation of why you are returning the piece. We work with each request on an individual basis; our team will subsequently reach out to you to identify the course of action.
When returning an item, we request that you ensure it is in good condition, ideally in its original packaging. Please be aware that within the United Kingdom, there is no available insurance coverage for damage to ceramics during transit. Therefore, we urge you to ensure that items you return are securely packaged, as we cannot assume liability for any loss or damage that may occur during the return shipment. We cannot accept responsibility for any loss or damage sustained during the return transit, and we do not cover the cost of the return postage, unless an item has been sent in error. If you do require a refund for an order you have placed, it will be for the cost of the piece only and not include return shipping charges.
DISCLAIMER
It is essential to acknowledge that details are subject to change, and the information is provided strictly for reference purposes, without any implied recommendation or endorsement.
CONTACT US
If you have any questions or concerns about this Policy or our data practices, please contact us at:
St Ives Ceramics. 1 Fish Street. St Ives, Cornwall. United Kingdom. TR26 1LT Email: sales@st-ives-ceramics.co.uk Phone: (+44)1736 794930.