Effective Date: 26/04/2025
UK SHIPPING
We offer flat-rate delivery within the UK, based on the size and weight of your purchase, and send items via Tracked Delivery. Shipping costs will be clearly marked at checkout. We aim to dispatch orders so they are not in transit over the weekend, this means that they are likely to be collected Monday to Wednesday. Expected UK delivery times typically range from one to three business days, although slight variations may occur due to external factors beyond our control, for example; during public holidays. For time-sensitive deliveries, such as gifts, please contact us at sales@st-ives-ceramics.co.uk
When “Collect from Gallery/Additional Invoice for Courier/Bespoke Shipping” appears at checkout, it indicates that the item is either larger or especially fragile and requires special handling. Customers are welcome to collect the piece themselves, use one of our recommended specialist art couriers, or arrange their own courier service. Upon receipt of the order, delivery or collection will then be coordinated, and a separate invoice for courier or bespoke shipping services will be issued as required. This invoice must be paid in full before the item is dispatched.
INTERNATIONAL SHIPPING
We also provide international shipping services; however, the shipping rates for overseas deliveries vary by destination. If you require international delivery, please get in touch with us directly at sales@st-ives-ceramics.co.uk so we can establish the applicable delivery charges. Customers are responsible for any import charges or duties associated with their orders and are required to adhere to local regulations.
GOODS IN TRANSIT
Insurance for potential damage during transit is included under our gallery’s insurance policy for items we ship directly. Please note that if customers arrange their own courier, the goods will not be covered by our insurance. Due to the terms of our insurance, we are unable to ship to the USA.
EXHIBITION ITEMS
Any products featured in our current exhibition may not be available for collection or shipment until the exhibition’s conclusion. You can access specific details regarding exhibition end dates on our exhibition page. However, please contact us and we will try aim to get any such pieces with you in good time.
CUSTOMER DETAILS
It is essential that you provide accurate delivery address information to prevent any potential delivery complications. Some courier services mandate a signature upon delivery, and if you choose to authorise leaving a package at your residence or with a neighbour, please understand that this is done at your own risk.
By placing an order on our website, you implicitly accept our Terms & Conditions.
RETURNS
We sincerely hope that you will be entirely satisfied with your purchase; however we recognise that there may be instances where you wish to return an item. If you find yourself in such a situation, please notify us in writing as soon as possible, and no later than 14 days of receiving your item by sending an email to sales@st-ives-ceramics.co.uk. Please include your contact information and order details in the email, along with an explanation of why you are returning the piece. We work with each request on an individual basis; our team will subsequently reach out to you to identify the course of action.
When returning an item, please ensure it is in good condition and, where possible, in its original packaging. Please note that most courier services in the United Kingdom (including Royal Mail, DPD, Evri, and others) exclude ceramics, pottery, glass, and other fragile items from compensation for damage during transit. As a result, returns are made at the sender’s own risk. Therefore, we urge you to ensure that items you return are securely packaged, as we cannot assume liability for any loss or damage that may occur during the return transit, and we do not cover the cost of postage, unless an item has been sent in error. If you do require a refund for an order you have placed, it will be for the cost of the piece only and not include any shipping charges.
DISCLAIMER
It is essential to acknowledge that details are subject to change, and the information is provided strictly for reference purposes, without any implied recommendation or endorsement.
CONTACT US
If you have any questions or concerns about this Policy or our data practices, please contact us at:
St Ives Ceramics. 1 Fish Street. St Ives, Cornwall. United Kingdom. TR26 1LT Email: sales@st-ives-ceramics.co.uk Phone: (+44)1736 794930.