Effective Date: 06/10/2023
Welcome to the St Ives Ceramics website, www.st-ives-ceramics.co.uk (our ‘Site’). At St Ives Ceramics, we take your privacy seriously. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information when you visit our website, use our ecommerce functionality, and sign up for our newsletter. By using our Site, you consent to the practices described in this Privacy Policy.
Information We Collect
Personal Information: When you visit our Site, make a purchase, or sign up for our newsletter, we may collect the following types of personal information:
- Name
- Email address
- Mailing address
- Phone number (optional)
- Payment information (for ecommerce transactions)
Non-Personal Information: We may also collect non-personal information, such as browser type, IP address, referring site, and the date and time of each visitor request. This information is used for website analytics and to improve the user experience.
How We Use Your Information
We may use your personal information for the following purposes:
Ecommerce Transactions: To process your orders and transactions, including shipping and handling, and to communicate with you regarding your purchase.
Newsletter Subscriptions: To send you newsletters, updates, and promotions related to St Ives Ceramics and our ceramics collections if you have opted to receive them.
Customer Support: To provide customer support, respond to your inquiries, and address your concerns.
Website Improvement: To analyse website usage and trends, improve our website design and functionality, and personalise your online experience.
Disclosure of Your Information
We may share your personal information with third parties in the following circumstances:
Service Providers: We may disclose your information to trusted third-party service providers who assist us in operating our website, processing payments, shipping orders, and conducting our business.
Legal Compliance: We may disclose your information when required by law, to protect our rights or property, or to comply with legal proceedings.
Your Options
Newsletter Subscription: You can opt in or out of receiving our newsletters at any time by using the “unsubscribe” link provided in the newsletters.
Access and Correction: You can contact us to update your personal information if anything needs amending. If you need assistance, please contact us using the information provided in the “Contact Us” section below.
Cookies: You can manage cookies through your browser settings. Please note that disabling cookies may affect your experience on our website.
Security
We implement reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. However, no data transmission over the internet can be guaranteed to be 100% secure. You are responsible for safeguarding your payment credentials.
Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the revised policy on this page with an updated effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
St Ives Ceramics. 1 Fish Street. St Ives, Cornwall. United Kingdom. TR26 1LT Email: sales@st-ives-ceramics.co.uk Phone: (+44)1736 794930.
By using our Site, you acknowledge and agree to the terms of this Privacy Policy. Please review this policy periodically to stay informed of our practices.